Refund policy
Thanks for shopping on cufflor.com. We supply premium kitchenware and home goods. If you are unsatisfied with purchased items, our transparent return‑refund procedure is available for you.
1. Return Qualification
Return requests must satisfy below requirements:
- Submit return application within 14 calendar days from purchase date.
- Goods remain original status: unused, intact, unwashed; original labels, package, accessories and free gifts shall be complete.
- Provide valid purchase proof (order number or invoice).
Non‑returnable goods:
- Opened personal care articles for hygiene concerns (including certain kitchen utensils).
- Clearance items marked “Final Sale” / “Non‑Refundable”.
2. Return Workflow
- Send email to service@cufflor.com within return period, including your order number, product name and return reason.
- Ship items back to our designated address using trackable courier service. Pack goods properly to avoid transit damage. Return shipping fee is borne by buyers.
3. Refund Arrangement
- Inspection after receipt: We will inspect returned merchandise. Once return conditions are met, refund will be processed promptly.
- Refund channel: Funds go back to your original payment account.
- Arrival timeline: Actual arrival time depends on your bank or payment provider’s processing rules.
- Refund amount: You get reimbursement equal to product purchase price. Original delivery cost and return postage are non‑refundable, except for our side’s faults (wrong item dispatch, factory defects).
4. Defective / Incorrect Deliveries
If you receive damaged, transit‑broken or wrong goods, we cover all related costs. Contact service@cufflor.com within 48 hours upon parcel receipt, attach photos or videos as proof. We will supply pre‑paid return label or arrange courier pick‑up at our expense. You can choose re‑delivery of correct goods or full refund.
5. Policy Support
For return‑policy questions or assistance, reach customer service: Email: service@cufflor.com We aim to reply within 1‑2 business days.