Contact us

If you need support or have questions while shopping on Cufflor, feel free to reach our team. We provide professional, timely customer assistance.

When You May Contact Us

- Product Consultation: Questions regarding product specs, materials, sizes or applicability.
- Order Support: Parcel tracking, shipping status check, troubleshooting issues such as successful payment without order confirmation.
- After‑sales Support: Report damaged, wrong or missing items; submit return or exchange requests.
- Feedback & Suggestions: Share opinions on product assortment, website experience or service workflows.

> 
> Official Customer Service Email: service@cufflor.com

Response Promise

- Emails received on workdays 09:00‑18:00: reply within 2 hours.
- Messages sent out of business hours (weekends & public holidays): will be processed and replied by 09:30 on the next working day.

Speed Up Your Case

Put Inquiry Type + Order Number** in your email subject. Example: `Order Support - P2025XXXX`

Follow‑up Rules

If you get no proper resolution 24 hours after sending your first email, send a follow‑up message. We will escalate your ticket for further handling.